Free · No install · Results in 48 hours
Find out what's recoverable in your business
We contact you the way a new client would, by search, phone and web form, then put a number on the work you could be winning. Three scores: whether you get found, whether the enquiry gets answered, and whether anyone chases it. Your visibility and capture scores land within 48 hours, with a number against every finding. Follow-up runs for fourteen days, and your report fills in as it goes.
Free · no obligation
Request your Leak Check
What gets scored
Three domains
- 01
Visibility
Can someone find you at the moment they need you?
Search position for the work you actually want, paid presence, Google Business Profile completeness, review volume against the others ranking near you, and whether the page they land on gives them a way to act.
- 02
Capture
Does an enquiry that arrives get answered?
We call several times across different days and hours, we fill in your web form, we message you. We check how often a human answers, what happens to an evening or weekend call, and how long a reply takes. If nothing acknowledges the enquiry at all, that tells us something is logging it by hand, or not at all.
- 03
Follow-up
If an enquiry goes quiet, does anyone chase it?
We make a genuine enquiry and then say nothing for fourteen days. We record how long the first human reply takes, whether anyone follows up unprompted, how many times, and whether they try more than one channel. It is the one part of nurture visible from outside, and it is usually the most expensive gap we find.
Each domain comes back with a score, the single strongest opportunity we found, and a monthly figure for what is recoverable, worked out from your own figures rather than an industry average. We ask you for those two numbers on the walkthrough rather than on the form. Every finding is labelled with where it came from, so you can see what we measured, what you told us, and what we could not see from outside.
Before you ask
What does the Leak Check actually cost?
Nothing. There is no trial, no card, and no obligation afterwards. We run it because it is the most honest sales conversation we can have: you see specifically what is happening in your business before anyone talks about working together.
Will you tell my staff you're testing them?
No, and that is the point: a mystery shop only works if it is one. We contact you the way a prospective client would. We never record calls, we never criticise individuals in the report, and the findings are about the system, not about the person who happened to answer.
How long does it take?
Your visibility and capture scores land within 48 hours. Follow-up takes fourteen days, because there is no way to know whether someone chases a quiet enquiry until enough time has passed for them not to have. Your report is a live page rather than an attachment, so it fills in as we go and you can watch the follow-up clock run. Requesting it takes about two minutes.
How do you work out what's recoverable?
From your own numbers, not an industry average. What a new client is worth to you and your enquiry volume, multiplied by the miss rate we actually measured on your phone, then by a conversion assumption we state openly on the report. We show it as a range rather than a single figure, and we headline the bottom of that range, because a small sample of calls cannot support more precision than that and we would rather under-promise it.
Do I have to install anything?
No. Nothing is installed, nothing connects to the systems you run, and nothing touches your customer data. We only look at what a member of the public can see and reach.
What if the result is that we're doing fine?
Then we will tell you that, and there is no pitch. It happens. A report that finds nothing is still worth having, it means the money you are spending on marketing is landing, which is more than most businesses can prove.